Returns & Refunds

Last updated: 27 August 2026

We want you to be happy with your purchase. This policy explains how returns and refunds work, and your statutory rights as a UK consumer.

Our 30-day returns promise

You can return any dishwasher bought from us within 30 days of delivery if you change your mind, as long as it's unused and in a resaleable condition with its original packaging. That's longer than the law requires, and it applies on top of the statutory rights below.

Your 14-day legal right to cancel

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel most online orders within 14 days of receiving your item, for any reason. To cancel, email theteam@countertopdishwashers.co.uk with your order number before that period ends. You then have a further 14 days to send the goods back.

We refund the price you paid, including standard outbound delivery, within 14 days of receiving the goods back — or, if sooner, of you giving us proof that you've sent them.

How to return an item

1. Email theteam@countertopdishwashers.co.uk with your order number and tell us you'd like to return your item.
2. We'll reply with the return address and instructions within one working day.
3. Send the item back in a resaleable condition, in its original packaging where you can. Keep your proof of postage.

Return postage: you cover the cost of returning the item unless it's faulty, damaged, or not as described — in which case we cover it. A tabletop dishwasher is heavy, so we'd recommend a tracked, insured service and the original box.

Refunds

Once your return arrives and we've checked it, we refund to your original payment method. That's usually within 5 to 10 working days, and always within the statutory timeframes set out above. You'll get an email when the refund is sent.

If you chose a more expensive delivery option than our standard one, we refund the standard cost rather than the upgrade — that's what the Regulations require.

Faulty or incorrect items

If your item arrives faulty, damaged, or not as described, contact us and we'll put it right at no cost to you — a repair, replacement, or refund, in line with your rights under the Consumer Rights Act 2015. We cover return postage on faulty items. Your statutory rights are not affected by anything in this policy.

Items we can't take back

We can't accept a return where the item has been damaged through misuse, or where it's been descaled, plumbed in or modified in a way that can't be reversed. This does not limit your rights if the item is faulty.

Contact

Questions about a return? Email theteam@countertopdishwashers.co.uk or see our contact page.